Subscribe via RSS
Get updates by Email
Follow me on twitter
Obscene name, originally uploaded by Bob Goyetche.
My son got a Webkinz stuffed animal for his birthday.. There’s a code you use to go to a website and join an online world with all kinds of games, and probably opportunities to spend mom & dad’s hard-earned money. Unless, of course, you have an OBSCENE name like Simon.
So my wife Cat calls customer service, and gets told it’s a bug – any name with “mon” in it gets blocked out.
Bugs happen, I have several friends who make a living fixing bugs. Bugs shouldn’t be a surprise to anyone, it’s how they are handled that sets your company apart.
In this case, we get told it’s a bug (duh!). That’s it, that’s all. No offer to help. The customer service rep didn’t offer to create the account, the obviously simpler way was to give our child a new name.
While it’s not the end of the world, if you notice in a few months that you can’t find any kids named Monicas, Simon, or Damon – you’ll know why.
How is your company dealing with its bugs?
Too funny and so true. It’s always about how you handle the bug that really makes the difference.
Like your take on things. Thanks for sharing. So what is your son’s new name?
Thanks I’ll keep reading.
Left by Chuck Franks on December 14th, 2009