Leaving Montreal last week on business, I heard some passengers giggling and happened to look outside as we pulled away from the terminal. There was the Westjet ground crew, smiling and waving us on our way.
Westjet people are known to be somewhat more smiley than the sourpusses at our other airlines (especially Air-don’t-bother-me-Canada).. but what this really shows how even roles that may not be considered “customer-facing” actually are.
Is this a policy at Westjet? or just something the employees do for fun? I didn’t see them doing this in Edmonton, so maybe it’s a local thing.
One thing I know for sure, the people on my side of the plane took off with smiles on their faces, and may remember those waves the next time they book a flight. I know I’ll remember that I can give my money to friendly people, or to people I am bothering because I happen to be their client.
How much does NOT waving cost?